Bookings

For all bookings if the client does not show on the confirmed date and time we have the right to terminate the booking and take on another or reschedule to another date and time.

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Cancellations

Cancellations or reschedules must be made at least 48 hours before the booking date unless otherwise agreed upon. There is a 20% cancellation fee of the estimated service cost (minimum $50 fee for any quotes lower than $250) for any bookings cancelled or rescheduled within 48 hours of the booking date. By making a booking with Precision Detailing FNQ you are agreeing to these terms.

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Quotes

All over-the-phone quotes are base prices and are subject to change depending on a vehicle's condition and extra work not accounted for or undisclosed by the client. To provide an estimate over the phone, photos must be provided otherwise only base prices will be provided which is not an official quote for your specific vehicle, only a rough idea for your situation. All quotes are valid for 30 days unless stated otherwise or vehicle's condition/situation changes. All official quotes include material cost, tax, and labour.

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Ceramic Coating Warranties

All ceramic coatings come with a warranty from Precision Detailing FNQ as long as our maintenance guide is followed. If by any means the maintenance guide is not followed or a vehicle is used in abrasive terrain we are unable to help with any warranty claims. We are happy to help with any problems caused by user error from the customer however this will not fall under a warranty claim. Each warranty is unique to the manufacturer's claim on longevity and durability. We will warrant the protective properties of a ceramic coating and any warranty claims must be inspected before coming to a decision. 

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Client Confidentiality

All photos and videos posted online will maintain client confidentiality by blurring or hiding all registration plates and not mentioning any client details such as names unless otherwise agreed upon.

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Work and Refund Policy

Once a job is completed each client will have to opportunity to inspect and look over the vehicle. Once the client has inspected and paid there are no full or partial refunds given afterwards due to the service already being carried out. Once a job is completed the client is legally required to pay for the services provided. In the uncommon case that a client refuses to pay, they will be sent a letter of demand and furthermore legal action will be taken.

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Damages

For any damages caused by Precision Detailing FNQ directly the customer will be compensated either through Precision Detailing FNQ or insurance representing Precision Detailing FNQ.